Understand the
why behind every rating
Your reviews deserve more than an average rating
88% of customers read reviews before choosing
Dilypse analyzes the sentiment of all your reviews and shows you, in seconds, what customers love, what frustrates them, and where to act first.
See what your reviews really say
Sentiment and topics, at a glance
Your average rating, sentiment breakdown, month-over-month trend and key takeaways are summarized right at the top of every sentiment analysis report — the numbers that matter are already highlighted for you. In a single glance you grasp the health of your customer reviews, with no spreadsheet to build and no data to dig through, so you can share results with your team and decide where to focus in minutes.
What they love, what they don't
Strengths and weaknesses, grouped automatically
Your reviews group themselves by theme automatically — welcome, wait times, cleanliness, communication and every topic your customers actually talk about. On one side you see what they love, on the other what grates, always backed by the original verbatims as proof. Because synonyms are merged intelligently, nothing is double-counted, and you finally know which specific experiences are lifting your rating and which are dragging it down.
Spot who's slipping, no sugarcoating
Then know exactly what to fix first
All your locations are ranked side by side with a balanced score that doesn't penalize the ones with fewer reviews, so comparisons across your network stay fair. Every issue is then ranked by impact, with the estimated rating gain attached to each fix — you know that tackling wait times could add +0.3 points, communication +0.1, and so on. Instead of a vague to-do list, you get a prioritized action plan that tells your teams exactly what to improve first and why it's worth it.
What is customer review sentiment analysis?
Customer review sentiment analysis reads the emotion behind every online review — positive, neutral or negative — and groups it by topic. Instead of a single average rating, Dilypse shows you what customers actually praise or criticize, so you understand the reason behind your score across every location
How does Dilypse analyze the sentiment of my reviews
Dilypse automatically collects your reviews from Google, Facebook and other platforms, then uses AI to classify each comment by sentiment and by theme (welcome, wait times, communication). It merges synonyms so nothing is double-counted, and highlights your strengths, weaknesses and trend in one clear report
Which review platforms does the sentiment analysis cover?
Dilypse analyzes reviews from the platforms that matter most for local businesses — Google and Facebook first, plus the directories where your customers leave feedback. Every review feeds a single, consolidated sentiment report for one business or an entire multi-location network
Is the sentiment score fair for locations with fewer reviews?
Yes. Dilypse uses a balanced score that does not penalize locations with a small number of reviews, so you can compare every branch side by side fairly. Low-volume locations are flagged rather than unfairly buried, giving you an accurate ranking across your network.
Can Dilypse analyze reviews for multiple locations at once?
Absolutely. Dilypse is built for multi-location businesses and franchises. It aggregates sentiment across your whole network, ranks each location, and shows which ones are pulling your rating down, so you know exactly where to focus first.
How does sentiment analysis help improve my online reputation
By turning thousands of reviews into a prioritized action plan. Each recurring issue is ranked by impact with an estimated rating gain, so your teams fix what moves the needle first. Acting on real customer feedback steadily lifts your rating and strengthens your online reputation.
All-in-one platform
Get found, get chosen!
Enhance your local marketing with only one tool. Discover all our functionalities.
Consistent and up-to-date information on 50+ platforms. Swiftly broadcast your business information across the dozens of directories with a few clicks.
Effortlessly send bulk review requests by SMS or email to your clients and filter those who can leave positive reviews with just a few clicks.
Track your performance in real-time and measure the impact on your business profile and your online reputation
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